Returns & Refunds
Hamari priority aapko best quality products deliver karna hai. Agar aapko apna order receive karne ke baad kisi wajah se return ya refund ki zaroorat ho, to hamari policy niche di gayi hai:
1. Return Eligibility
- Aap product receive karne ke 7 din ke andar return request kar sakte hain.
- Product unused aur apni original packaging me hona chahiye.
- Damaged ya defective products ke liye hum replacement ya full refund offer karte hain.
2. Non-Returnable Items
- Used products ya damaged items jo customer ki galti se damage hue ho.
- Sale/discount items (agar sale terms me return allow na ho).
- Hygiene-related items (jaise personal care products) — sirf defective hone par return possible hai.
3. Refund Process
- Refunds sirf original payment method (Cash on Delivery ke case me bank transfer/JazzCash/Easypaisa) ke zariye kiye jaate hain.
- Refund process hone me 5–7 working days lag sakte hain.
4. Return Request Kaise Karein
- Contact Us page par jaake return request form fill karein.
- Order number, product images, aur reason mention karein.
- Hamara support team aapko pickup/return address provide karega.
📌 Note:
- Hum shipping charges refund nahi karte (except agar product defective ho).
- Return ka shipping cost customer ko bear karna hoga (agar hamari taraf se galti na ho).